At Finacraps, we are dedicated to providing reliable and professional financial services, including ITR filing, GST registration and filing, trade license applications, and taxation services. We understand that there may be occasions when you need to cancel or request a refund for services provided. The following outlines our Refund and Cancellation Policy:
General Refund Policy
Once a service has been initiated, Finacraps generally does not offer refunds for financial services, as these services involve detailed processes and often third-party involvement (e.g., government filings). However, we do provide a structured approach for cancellations and partial refunds, depending on the stage at which the service is canceled.
ITR Filing, GST, and Taxation Services
For services like ITR filing, GST registration, GST filings, and other taxation services, please note that:
- No Refund Once Service Has Started: Once we begin working on your ITR, GST filings, or any other taxation-related service, no refund will be provided. This is because these services involve significant work that is often non-reversible after submission or initiation.
- Partial Refunds: If the service has not been fully initiated, such as if we haven’t yet submitted your filing or paperwork, we may offer a partial refund. This will be subject to the administrative and consultancy charges already incurred by Finacraps.
- Cancellation Before Filing: If you decide to cancel the service before the filing is completed (e.g., before the ITR or GST filing is submitted to the authorities), we may offer a partial refund. This refund will be adjusted based on the work done up until that point.
Trade License and Government Filings
For services related to obtaining or renewing trade licenses or other government-related filings:
- Non-Refundable After Submission: Once we have submitted an application to the relevant government authorities, the service is considered complete, and no refunds will be issued.
- Pre-Submission Cancellation: If you wish to cancel the service before we submit any government paperwork or application, we may offer a partial refund. This will depend on the administrative costs already incurred.
Consultations and Advisory Services
If you have paid for consultation or advisory services related to taxation, GST, or other financial matters:
- No Refund After Consultation: Once the consultation has been completed—whether in-person, via phone, or online—no refund will be issued.
- Cancellation Before Consultation: If you wish to cancel a consultation before it takes place, you may be eligible for a full refund, minus any administrative fees incurred up to that point.
How to Request a Refund or Cancellation
If you wish to request a refund or cancel a service, please contact us by email at fincraps@gmail.com. Include the following details in your request:
- Your full name and contact information
- The service you wish to cancel (e.g., ITR filing, GST filing, trade license application)
- The reason for cancellation (optional)
- The date of service initiation (if applicable)
Our team will review your request and notify you of the cancellation status, and any refund amount that may apply, based on the stage of service completion.
Exceptions and Non-Refundable Services
Please note that some services are non-refundable, including but not limited to:
- Services that have been fully submitted or filed, such as ITR filings, GST filings, or trade license submissions.
- Incorrect or false information: If inaccurate or fraudulent information was provided by you during the service process, we may cancel the service with no refund.
- Completed or in-progress work: If the work has already been partially completed or is in progress, we are unable to offer a refund.
Processing Time for Refunds
If you are eligible for a refund, it will typically be processed within 7 to 10 business days. Please be aware that depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.
Contact Us
If you have any questions about this Refund and Cancellation Policy, or if you need assistance with a cancellation or refund request, please contact us at: